03 / Deliver

WTW / Watson House, Reigate

Deliver

Live building, one team, a clear programme and quality checked at every stage

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· Deliver

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03.1 / Working in a live building

WTW / Watson House, Reigate

Working in a live building

Business as usual

Similar in-situ refurbishments

Drag to explore ← →

Oliver Wyman

Baker Street

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02 / 14

· Live building

↓

Clerkenwell

Shoreditch

The City

Holborn

Southwark

Spitalfields

Bermondsey

1.5 km

FurnishingsClerkenwell showrooms

01 · Client

WTW

51 Lime Street, EC3M 7DQ

02 · Project team

Storey + BEC

99 Charterhouse Street, EC1M 6HR

03 · Project team

BAP

34 Artillery Lane, E1 7LS

04 · Project team

Vula

23 Clerkenwell Green, EC1R 0NA

Your coordination hub

Our Moorgate Studio

EC2Y 9DT

Our supply chain

Mechanical

Woodwards, Metric, Integra

Electrical

KGO, Metric, APD

Build

Level Best, DCP, HCIP

Decoration

Enfield, DQ, PAC

Flooring

Carters, Iconic, Bridge

Acoustics and features

Resonics, Artworks, ILE

Furnishings

Our UK and international partners, all with Clerkenwell showrooms

WTW / Watson House, Reigate

N ↑

500 m

↓Watson House, Reigate · 31 km

Our Moorgate Studio

−

Based in EC2Y 9DT, at the centre of the project team’s own offices. Our design and project coordination hub for Watson House.

Project team offices

WTW, Storey, BAP, Vula and BEC, all within 1.5 km of the studio.

Our supply chain

The partners who supported us on these projects will also support Watson House.

Hover a number to see the address

03.2 / A coordinated local team

A coordinated local team

Phase 1 will move quickly, so we will work as one positive, coordinated and smart local team.

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· Local team

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LIVE

What our clients say

“Great communication”

“Sensitive to our last-minute requests”

“Positive team members”

“Not like ‘the builders’ were in”

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· What our clients say

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03.3 / Your project team

WTW / Watson House, Reigate

Your project team

Client

STEVE MITCHELL · DIRECTOR, CRE EUROPE

JO ALFORD · DIRECTOR, CRE EUROPE

Tim Crane

National Director · Project lead · Office and site

Executive sponsor

Phil Hannis

Chief Operating Officer

OFFICE BASED

Client team

STOREY · PROJECT MANAGER

BAP · COST CONSULTANT

VULA · INTERIOR DESIGNER

BEC · SERVICES ENGINEER

01 / Strategy

Danielle Adler

Senior Workplace Consultant

OFFICE BASED

Will Birch

MEP Strategy

OFFICE BASED

Nicola Warburton

Design Studio Manager

MOORGATE STUDIO

02 / Design – Moorgate Studio

Fedor Znak

Lead Designer

OFFICE BASED

Neil Stantiall

Design Co-ordination

OFFICE AND SITE

Nassim Nayeri

Designer

OFFICE BASED

03 / Precon & commercial

Nick Sarl

Furniture Specialist

OFFICE BASED

Emily Henson-Ford

Quantity Surveyor

OFFICE BASED

04 / Delivery

Steve Lea

Delivery Unit Lead

OFFICE AND SITE

Kal Nedyalkov

Project Manager

SITE BASED

Sam Yeboah

Site Manager

SITE BASED

05 / Sustainability & safety

Jamie Richardson

Sustainability Director

OFFICE BASED

Nia Meredith

Head of Standards

SITE AND OFFICE

Sophie Lynch

CSR Co-ordinator

OFFICE AND EVENT

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· Project team

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03.4 / Key dates

WTW / Watson House, Reigate

Your programme in two phases

Phase 1 moves the Redhill team in during Q2 2027

Phase 1 milestones · December 2026 to April 2027

11 DEC 2026

Contract award

14 DEC 2026

Design kick-off

25 JAN 2027

Contract terms and instruction

1 FEB 2027

Start on site

23 APR 2027

Handover and go-live

01 TENDER AND AWARD · NOV–DEC 2026

2–13 Nov

Client review of tenders

16–20 Nov

Interviews

23–27 Nov

Tender report

30 Nov – 11 Dec

Negotiation and contract award

02 DESIGN AND PROCUREMENT · DEC–FEB

14–18 Dec

Design kick-off and layout freeze

21 Dec – 29 Jan

MEP and architectural design to Stage 4

18–29 Jan

Design pack sign-off

25 Jan

Contract terms and instruction

25 Jan – 19 Feb

Procurement

03 ON SITE · FEB–APR 2027

1 Feb – 9 Apr

Floor 2

8 Feb – 16 Apr

Floor 1

15 Feb – 22 Apr

Ground floor

23 Apr

Phase 1 handover

PHASE 2 · 2027/28

Go-live 24 Feb 2028

8 Dec 2027 – 3 Feb 2028

On site (8 weeks)

28 Jan – 10 Feb 2028

Furniture on site

11–24 Feb 2028

Move-in

SHAPING PHASE 2 IN 2027

Concept designs and check-in

Final design detail and Phase 1 reviews

Contractor proposal for WTW review

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· Key dates

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03.5 / Programme

WTW / Watson House, Reigate

Your Phase 1 programme

Our Phase 1 programme, from tender review and design development through to handover on 23 April 2027.

NOV 26

DEC 26

JAN 27

FEB 27

MAR 27

APR 27

ACTIVITY

DATES

01 TENDER AND AWARD

Client review of tenders

2–13 NOV

Interviews

16–20 NOV

Tender report

23–27 NOV

Negotiation and contract award

30 NOV–11 DEC

02 DESIGN DEVELOPMENT

Kick-off, GA development and layout freeze

14–18 DEC

MEP detailed design, Stage 3

21 DEC–6 JAN

Architectural and construction, Stage 4

21 DEC–20 JAN

Validation of systems

4–8 JAN

MEP Stage 4 pack

11–29 JAN

Design pack sign-off

18–29 JAN

03 PRE-COMMENCEMENT

Contract terms and instruction

25 JAN

Health and safety, programming and logistics

18–29 JAN

Procurement

25 JAN–19 FEB

04 ON SITE

Floor 2

1 FEB–9 APR

Floor 1

8 FEB–16 APR

Ground floor

15 FEB–22 APR

Phase 1 handover

23 APR

Activity

Milestone

Phase 1 handover

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· Programme

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03.6 / Managing CAT A services interfaces

WTW / Watson House, Reigate

Our CAT A compliance and deviation register separates

01Existing base-building provision

02Any CAT A shortfall

03Proposed CAT B addition or alteration

04Responsible party

05Required approval

06Cost, programme, performance, warranty and maintenance consequence

07Closure status

01 / 07 · Existing base-building provision

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· CAT A interfaces

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03.8 / Risk management

WTW / Watson House, Reigate

Risks and mitigation

Five risks, each with a plan to close it down

Risk rating

High

Medium

Low

HIGH

Accurate CAT A design details

Mitigation

Survey all services and voids, and witness MEP commissioning.

HIGH

CAT A handover

Mitigation

Work closely with the CAT A team and flag any risks to the CAT B works early.

MEDIUM

Working in a live environment

Mitigation

Agree logistics and sequencing early, with clear signage and access plans.

MEDIUM

Design agreement

Mitigation

A design schedule with clear sign-off dates, linked to procurement.

LOW

Maintaining the modular design principle

Mitigation

Hold to the working wings principle and test the value of every element.

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· Risks

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03.9 / Quality assurance

WTW / Watson House, Reigate

Checked at every stage

Checked, recorded and signed off as we go

Quality checks from design information through delivery

Daily monitoring

Fortnightly inspections

MEP installation

Hidden works

Auditable controls through to final inspection and handover

MEP testing

Records

Final inspection

Technical oversight

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· Checked at every stage

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03.9 / Quality assurance

WTW / Watson House, Reigate

Quality control

Robust management processes, embedded from day one

Key points for every inspection

Strip-out

MEP and mechanical first fix

MEP and mechanical second fix

Void closures

Snagging

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· Quality control

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03.9 / Quality assurance

How we deliver quality

Strong site leadership

Design coordination

Programme sequencing

Informed subcontractor selection

Samples and mock-ups

Agreed RFI and approval process

Clear specifications

Change control

Inspection and test plan

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· How we deliver quality

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03.9 / Quality assurance

WTW / Watson House, Reigate

Right first time

A snag-free handover is planned in, not inspected in at the end

Five principles

Design excellence

Programme management and sequencing

Quality assurance and inspection

Progressive snagging and close-out

Supply chain accountability

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· Right first time

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03.9 / The result

WTW / Watson House, Reigate

A workplace that is fully coordinated, fully operational, fully tested, fully certified and substantially free from defects at Practical Completion.

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· The result

04 Activate →

Watson House, made a home.